Your privacy is our priority

1 Definitions and Scope

In this Policy, "personal information" means any information that can identify a specific individual. This includes — name, email address, mobile number, financial transaction details, and device-related data.

This Policy applies to the following:

• Registration and login process on the exbet website
• Participation in gaming and betting activities
• Managing financial transactions (deposits and withdrawals)
• Communication with customer service and support channels
• Participation in promotional or bonus programs

2 Types of Information Collected

exbet collects two types of information — information provided directly by you and information collected automatically.

Information provided directly

When you create an account on exbet or use our services, the information you provide yourself includes:

• Full name and date of birth
• Email address and mobile number
• Documents required for identity verification
• Payment method details (bKash, Nagad, Rocket, or bank account)
• Messages and complaints you send to customer service

Automatically collected information

When you use the exbet website, some information is collected automatically:

• IP address and device type
• Browser version and operating system information
• Page visit time and session information
• Data collected through cookies and similar tracking technologies
• Financial transaction history and gaming activity logs

3 Purposes of Using Information

exbet uses your personal information only for the following legitimate purposes:

Account management and verification

To confirm your identity and keep your account secure. Your information is used to prevent fraud and unauthorized access. This is done for your own security.

Processing financial transactions

Your payment information is used to correctly process deposit and withdrawal requests and to detect financial irregularities.

Service improvement

By analyzing your usage patterns, exbet works to further improve the experience on its platform.

Customer support

Necessary information is provided to our support team to give quick and effective responses to your complaints or questions.

Compliance with legal obligations

Storing financial information in accordance with applicable laws and regulations, and assisting legal authorities when required.

4 Data Storage and Security

exbet maintains industry-standard technical and administrative measures to protect your information.

Technical security measures

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Sensitive information stored in encrypted form in the database
• Regular security audits and vulnerability assessments conducted
• Two-factor authentication available
• Firewall and anti-malware systems active

Data retention period

Information is retained for a specified period as required by law, both while your account is active and after it is closed. Financial transaction records are kept for the period prescribed by law. After the required period, information is securely deleted.

5 Sharing Information with Third Parties

exbet shares your personal information with third parties only in the following limited circumstances:

Payment processing partners

The minimum necessary information is shared with bKash, Nagad, Rocket, and approved banking institutions to complete financial transactions. These partners have their own strict data protection policies.

Legal obligations

Information may be disclosed as required by law in response to valid legal orders, court directions, or requests from government authorities.

Fraud prevention

Limited information may be shared in the interest of identifying and preventing suspicious activity or financial irregularities.

6 Cookies and Tracking Technologies

exbet uses cookies and similar technologies to improve the website browsing experience.

Types and purposes of cookies

• Essential cookies: Maintaining your logged-in state and ensuring session security
• Functionality cookies: Remembering your language preferences and display settings
• Analytics cookies: Understanding site usage patterns and evaluating performance

You can control or disable cookies through your browser settings. Please note that disabling certain essential cookies may cause some features of the site to not work properly.

7 User Rights

Every user registered with exbet enjoys the following rights regarding their personal information:

Right to access information

You can request from us at any time to find out what type of information we are storing about you.

Right to correct information

If there are any errors or incompleteness in your stored information, you can request that it be corrected.

Right to delete information

In certain circumstances, particularly for information outside legal retention obligations, you can request that it be deleted.

Right to object to data processing

You can object at any time to the use of your information for marketing or profiling purposes.

8 Child Protection Policy

exbet is a platform strictly operated for individuals aged 21 and above. No personal information is knowingly collected from minors.

If it comes to our attention that a minor is using the platform or their information has been collected, that account will be immediately closed and the related information will be deleted. Parents who suspect that their minor child is using exbet are requested to contact us immediately.

9 Policy Changes and Updates

exbet reserves the right to revise and update this Privacy Policy from time to time. If changes are made:

• The updated Policy will be published on this page
• The "Last updated" date at the top of the page will be changed
• Registered users will be notified by email in the case of significant changes

If you continue to use exbet after any changes, you will be considered to have accepted the revised Policy. Therefore, it is recommended to visit this page regularly.

10 International Data Transfers

If exbet ever stores your information on international servers, the protection standards described in this Policy will still apply. Equivalent or higher levels of protection will be ensured in the country or server to which the information is transferred.

For data transfers, we follow industry-standard agreements and security protocols that keep your information protected at all times.

11 Responsible Gaming and Data Connection

exbet places the highest importance on responsible gaming. As part of this, we monitor users' gaming behavior and transaction patterns. The sole purpose of this monitoring is to identify potentially problematic gaming patterns and to provide assistance to users when needed.

Our full guidelines on responsible gaming can be found on the Responsible Gaming page.

12 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. exbet's dedicated privacy team will consider your request seriously.

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• Support languages: Bengali and English

We commit that any privacy-related request from you will be processed with appropriate priority. exbet believes that earning and maintaining user trust is our greatest responsibility.